Refund policy

If something isn't right, we want to fix it. Here is exactly how it works.

Start with an email

Email dasnisanchandra@gmail.com with:

- a screenshot of your order
- the item, and what the issue is
- whether you would like an exchange or a refund

We reply within 3 business days with the address to send it back to. Please wait for that address before you post anything - we cannot process a parcel we are not expecting.

Condition and time limit

Items must be unworn and unused, with the original tags and hygiene liner still attached, in their original packaging, within 30 days of delivery.

Exchanges

You cover the cost of sending the item back to us. Once it arrives and we have checked it, we will send your replacement. The shipping on that replacement is also yours - we will tell you the cost, and how to pay it, before we send it.

Refunds

You cover the cost of sending the item back to us. Once it arrives and we have checked it, we refund the full amount you paid, including the shipping you paid at checkout, to your original payment method.

If your item is faulty, damaged, or not what you ordered

That one is ours, not yours. Email us within 7 days of delivery with photos of the issue. We will replace it or refund you in full, whichever you prefer, and you will not pay shipping in either direction.

Final sale

Sale items and gift cards cannot be exchanged or refunded.

Questions

Email dasnisanchandra@gmail.com and a person will answer.